Shipping policy
Thank you for shopping with Dose Bath Co. Every order is packed with care and made to feel like a little gift to yourself.
Processing Time
Most orders ship within 3–5 business days unless otherwise stated in the product listing. During large launches, holidays, or limited drops, processing times may be slightly extended. Because many of our products are handmade in small batches, restock and shipping times can vary depending on demand.
Shipping Methods
Shipping rates are calculated at checkout based on your location and package weight. Once your order has shipped, you’ll receive a tracking number by email.
Please note that shipping delivery estimates are provided by the carrier and are not guaranteed.
Limited Drops & Restocks
Many of our collections are released in limited quantities. Once an item sells out, it may not return. We recommend signing up for email or text notifications to stay updated on future drops and restocks.
Incorrect Addresses
Please double check your shipping address before placing your order. Dose Bath Co. is not responsible for packages delivered to an incorrectly entered address.
If you notice an address error, contact us as soon as possible at contact@dosebathco.com. We cannot guarantee changes once an order has been processed.
Lost, Delayed, or Stolen Packages
Once a package has been handed off to the shipping carrier, Dose Bath Co. is not responsible for postal delays, lost packages, or stolen deliveries. If your package shows as delivered but cannot be located, please contact the carrier directly to file a claim.
Warm Weather Disclaimer
We make our products in Central FL, a pretty hot place. Our products have never been reported to have arrived melted. We have formulated our recipes to withstand the heat. However, if you've received a product which has leaked or shown up less than par, please reach out to me.
Returns & Exchanges
Due to the personal nature of bath and body products, we do not accept returns or exchanges on used or opened items. If your order arrives damaged or there is an issue with your purchase, please contact us within 7 days of delivery with photos so we can help make it right.
Questions?
For any shipping or order questions, please contact us at contact@dosebathco.com
Chargebacks & Payment Disputes
By placing an order with Dose Bath Co., you agree to contact us directly at contact@dosebathco.com to resolve any issues before initiating a chargeback or payment dispute with your bank, credit card company, or payment provider.
If a chargeback is filed without first attempting to contact us for resolution, we reserve the right to submit all relevant documentation to the financial institution, including but not limited to order confirmations, tracking information, delivery confirmations, customer communications, product descriptions, and acceptance of our store policies. We are a small business and these fees hurt us.
Fraudulent chargebacks, including claims for products that were delivered as confirmed by the shipping carrier, may result in:
- Permanent refusal of future service.
- Cancellation of any pending orders.
- Collection efforts for unpaid balances.
- Submission of evidence to the payment processor for review.
Customers acknowledge that shipping delays caused by carriers, weather events, customs, or other circumstances outside of our control do not constitute grounds for a chargeback.
We are committed to customer satisfaction and will make every reasonable effort to resolve concerns promptly when contacted directly.